Returns & Exchanges

Returns

Most items with proof of purchase can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment. Please note that returned items must be in new condition. We cannot accept returns on monogrammed/personalized items, custom upholstered furniture and made to order items, final sale items ending in .97, .98 or .99, some specific special order items and perishable food. Sorry, we cannot accept returns due to normal wear and tear. Prior purchases are not eligible for price adjustments. For assistance, please contact our Customer Care Team (see info below). 

 

Ways to Return

  • Bring to UPS Location - Start process below.
  • Phone - call Customer Care for furniture items. See contact info below.

Details

Ineligible Items

Items not eligible for returns or exchanges

  • Items without an original receipt or gift receipt.
  • Monogrammed or personalized items
  • Perishable food
  • Made to Order items, including custom rugs, fabric by the yard and furniture
  • Final sale items (with prices ending in $.X7, $.X8 or $.X9)
  • SMEG and La Cornue vendor-direct special order items
  • Mattresses
  • Outdoor¬†grills
  • Gift cards
  • Items damaged through normal wear and tear
Refund Policy
  • Original Receipt¬†- Returns with the original receipt will be refunded in the original form of payment.
  • Gift Receipt¬†- Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
  • Delivery Fees¬†- Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.
  • Cash & Check Refunds¬†- Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days).
  • Over $10,000¬†- If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.
  • eMerchandise Cards¬†- eMerchandise Card(s) will be issued as a refund tender for any online orders paid using any type of Stored Value Cards such as gift card, e-gift card, merchandise credit.
Contact Us
  • General Customer Service: 1.833.MY.GIFTY
  • Email: hellp@simplymebox.com